CLICK AND COLLECT IS AVAILABLE FROM OUR NOTTING HILL SHOWROOM
Click and collect is available Monday to Saturday: 10am to 6pm. Email notification is sent when an order is ready for collection.
We use DHL as our official courier.
We are currently offering free Mainland UK shipping on all orders over £150. This service is tracked.
Our delivery charges are calculated during the checkout process.
We believe we offer a value for money delivery service for all our orders. However, we always seek to offer the most cost effect delivery method for each order. If we discover we can offer an alternative delivery method at a lesser price, we will contact you before dispatching the goods.
All orders are treated as a priority for despatch and we endeavour to despatch all orders on the day we receive them. Mainland UK deliveries are despatched for next working day delivery. If your order has not arrived within 48 hours, please email firstname.lastname@example.org with your order number and contact details.
Please order before 3pm for Next Day delivery services.
If you are in a rush to get the goods, please let us know and we will do our best to get things moving faster.
PLEASE NOTE: Orders will be shipped to the address provided at the time of order (or to an address we have had confirmed by the customer, in writing, prior to despatch of the order from our premises). We will not be liable for any order where the delivery address is changed by the customer, after the order has been despatched from our premises.
We cannot accept any liability for any loss or damage to an order where additional delivery arrangements have been made independently and directly between the courier/postage service and the customer. (e.g. agreement to leave in a safe place)
International orders take 1 to 5 working days depending on where you are located, to arrive after your payment has been confirmed. Taking into consideration that it will not get stopped in customs. If your order has not arrived by then please email email@example.com with your order number and contact details.
Venusrox pays all import taxes and duties on your behalf. If you are charged, please contact the customer services team with proof of payment of duty and tax and we will reimburse you. For returns, customers will continue to be responsible for paying carrier costs as per the existing return process. Venusrox will pay any UK import taxes and duties on returns.